Generation Y

Customer segmentation central to success in digital banking

Banks have been struggling to work out the balance between the potential of new technologies, and the propensity (or otherwise) of customers to use them. After years of standardisation between platforms, the answer may actually be to carefully analyse and categorise customers based on their digital propensity and level of financial engagement – and to make sure that each kind of customer is handled differently, according to a new report by analyst firm Celent.

Banks should go digital says Monitise

The time is right for a new breed of digital-only banks to enter the market and steal away share from the established players, according to a new report by Monitise.

The limits of the mobile revolution

Senior financial executives have clashed over the extent to which mobile payments technology has failed to reach its potential – and the best way to fix it.

Dealing with Generation Y

Banks should pay attention to the needs of a new generation of consumers if they want to secure their business lines for the future, according to Mark Hale, head of payments at KPMG.