BT fault hits UK banks’ digital services

UK internet banking has been affected by a BT fault with its broadband and telephone services. In a tweet today (20 July), BT says: “Sorry, we’re aware of a problem & working to fix ASAP.” Some internet banking customers at Barclays, Halifax, HSBC, Lloyds, Royal Bank of Scotland, Natwest and Santander have been unable to […]

BT adds Volante messaging tools to Radianz cloud

Financial network BT Radianz has added Volante Technologies’ tools to the BT Radianz Cloud, in a move the two firms say will improve the reliability of clearing, settlement and payment transaction processing while cutting costs.

The fintech revolution heads for the clouds

Over the last decade the financial markets industry has experienced significant regulatory upheaval. We have witnessed a new approach to supervising financial institutions, with regulators moving from a “light touch” approach to an “interventionist” one

BT gets personal with on-the-fly video message service

BT has formally today the availability of a personalised video capability as part of its Cloud Contact portfolio of services following pilot project with two UK retail banks. The system, which allows businesses to email individually tailored videos to millions of customers by integrating relevant data with video templates, was developed by Israeli marketing technology specialist Idomoo.

The rise of the challenger banks

The face of retail banking in the UK is changing. In July 2010, the sector witnessed something not seen in over 100 years – the launch of a new high street bank. And where Metro Bank led the way, new and non-financial consumer brands are following suit.

HSBC installs free wi-fi in UK branches

HSBC has installed free Wi-Fi in 650 of its UK branches, bringing the bank into line with Barclays, which introduced free Wi-Fi in February 2013. Both banks signed deals with BT to provide the connectivity, which is managed by BT as a white label service.

Visa Europe adopts BT’s managed network

Visa Europe’s decision to place its internal and external communications networks into the hands of BT will help the firm to realise economies of scale and offer a more efficient service to customers, according to Chris Pickles, Head of industry initiatives at BT.

Study reveals customer motives for switching banks

A majority of consumers would prefer portable bank account numbers to make switching between banks easier, according to a new YouGov poll conducted by BT – and the reasons may surprise advocates of Banking 2.0.