The Financial Services Customer Experience Conference
Embrace Actionable Technologies & Behavioural Insights To Drive Long-Term Value: Winning Customer Experience Strategies & Journeys In Financial Services.
Groundbreaking Applications Of AI & New Technologies, Thought-Provoking Approaches To Digitalisation, Deeper Insights & Analysis Into True Customer Needs & Expectations & State-Of-The-Art Techniques To Deliver Bottom-Line Results.
A One-Day, Industry-Led Conference, 27th June 2018, The Cavendish Conference Centre, Central London.
Advanced & Influential Strategies For Harnessing Deeper Behavioural Insights Using Future-Proofed Digital, Data & AI Techniques Which Complement Existing Channels & Deliver Exceptional Customer Experiences & Results:
1. Cutting-Edge Technology & AI Applications Proven To Produce Results: Novel methods to streamline the customer experience and impact profitability
2. Balance Digitalisation With The Human Touch: Create the perfect mix of digital speed and quality human interaction
3. Action Behavioural Insights & Customer Needs: Drive your customers towards the right choices for their needs and boost your bottom line
4. Leverage Data For Forward-Thinking Customer Experiences: Advanced, practical data innovations to fully extract insight and fuel your strategies
5. State-Of-The-Art, Practical Techniques For Measuring Satisfaction & ROI: Prove value and gain buy-in with measurements that demonstrate bottom-line impact and customer satisfaction beyond just NPS
6. Game-Changing Challenger & Disruptor Insights: Growth, speed and innovation from those at the forefront of future finance
7. Results-Driven, Multi-Channel Customer Journeys: Create seamless journeys, consistent experiences and loyal brand advocates
8. Embed True Customer-Centric Cultures Into Organisational DNA: Customer-centric focus which goes beyond frontline staff initiatives to influence the heart of the business