Retail Banking


Mobile to take lead in payments over the next five years

Mobile phones will take an increasingly leading role in the payments space over the next five years as a result of technologies that allow safe storage of payment details in smartphones, according to a report prepared by the Consult Hyperion on behalf of Payments UK.

Wide application for wearables in financial services industry

There has been hype around wearable technology for some time now but only now is it reaching market maturity with the introduction and subsequent adoption by consumers of smart watches and wristbands. Just as we saw with smart phones and tablets, consumer technology, in this case wearables, has the potential to have a huge impact on the business world. The implications for the financial services industry are significant

Wincor Nixdorf targets Brazil retail banking market

ATM maker Wincor Nixdorf is to expand its ATM business in Brazil, following a deal with Brazilian hardware company Perto. The deal comes as the BRIC market expands its retail banking infrastructure to serve the growing middle class of Brazilian society.

Cash is here to stay – for the next 300 years anyway

Reports of the death of cash have dominated the 2015 news agenda. A variety of industry developments – from the launch of Apple Pay through to a Danish proposal to end the obligation of retailers to accept cash – work together to imply that paper notes and coins could soon lose relevance. All this is underpinned by apparently irrefutable stats from the Payments Council which reveal that cashless transactions have now overtaken the use of cash in the UK

Digital: serve better, not just serve more

Look at most technology initiatives around you, most are obsessed with taking the cost out e.g. ATMs, online banking or selling more e.g. marketing automation, emails. As a business it’s important to manage the cost, but when cost becomes the primary driver, it creates more problems than it solves

BACS admits disappointment as UK current account switching stalls

More than a million people switched their current account to a rival bank in the year leading up to July 2015, according to new figures published by UK payments system Bacs. The numbers represent only a minimal increase on the year before – undermining hopes that making switching easier would lead to dramatic improvements in the competitiveness of UK retail banks.

UK consumers look for speed

Nearly half of UK consumers say that faster payments are a factor in their choice of back account provider, with 45% saying that the offer of faster electronic payments would encourage them to switch their bank account provider.

Silver lining? Consumer confidence in banks improves along with economic recovery

Recent studies suggest that banks in the UK are rebuilding their reputation among consumers and investments in mobile and digital are at least in part responsible –though trust remains fragile and other studies highlight concerns over pricing and transparency. Customer satisfaction across all sectors in the UK has flat-lined over the past six months, but some that regularly attract scrutiny – including banking – have shown signs of improvement,

UK consumers can’t get satisfaction from their banks

UK banks rank bottom in a nine-country survey of how well banks match up to customer expectations in terms of rewarding customer loyalty and helping them manage their finance. Overall, the UK banks rank third, behind the US and Germany.

Apple mops up mobile payments market

iPhone devices account for more than one in three mobile transactions, and are used for 10% of all global online transactions, according to new figures published by payment specialist Adyen.

The role of intelligent analytics in retail banking

Since the financial crash retail banks are faced with more regulatory and financial restrictions than could have been envisioned. This is coupled with increased levels of competition and much reduced consumer trust. Intelligent analytics may offer part of the solution.

A bank you can’t speak to or visit – coming in 2015

Talking used to be a positive thing. For many years, BT reminded us that it was “good to talk”; whilst in the 1980s the Midland Bank (since acquired by HSBC) promoted itself extensively as “the listening bank”. Now, there is a new breed of bank coming to the UK; one that doesn’t have branches or want a ‘physical’ interaction with its customers

Atom Bank granted UK banking licence ahead of 2015 launch

Challenger UK retail bank Atom has received its licence from the Bank of England, meaning it will now be able to go ahead with plans to launch later this year. The bank will add competition to the UK retail banking sector, which until 2010 had not seen a single new entrant for 150 years.

Banks could lose customer interaction role to new entrants

If children trust Google more than they trust a bank, tomorrow’s customers may well hold their money with digital companies instead of traditional banks. That thought worries senior banking industry speakers speaking at the BBA conference in London on Thursday.

Apple Pay comes to UK next month

Apple Pay will be available in the UK from next month, with eight of the UK’s most established banks and the major credit and debit card networks supporting it – along with Transport for London.

Banks should know their customers’ digital skills says new report

As consumer adoption of mobile devices and social media increases, banks can’t really rely on standard details such as income, age and geography to serve customers better than their competitors, according to a new report by payments company TSYS and software firm FICO. Instead, they may need to recognise the different kinds of customers based on how they interact with digital technology and tailor their services accordingly.

Leeds Building Society targets “customer engagement” with HP deal

Leeds Building Society is to revamp its customer engagement tools through a ten-year deal with HP Enterprise Services, which will encompass a number of independent software vendors working on different parts of the business. The deal builds on the earlier deal between the two firms in 2013, which focused on the building society’s core banking platform.

Banking at a digital crossroads

The Banking industry is at a digital crossroad as it faces both a wave of technology companies poised to disaggregate every facet of the business and a changing consumer that is increasingly demanding that banks products match the state-of-the-art digital services they are receiving from other industries

Indian bank launches WhatsApp, Facebook, Twitter mobile payments

India’s Axis Bank has released a mobile payments service called Ping Pay, which allows customers to send money to each other using Facebook, Twitter, WhatsApp, email or phone number. The bank says the service will help it to reach young consumers and smartphone users.

Industry bodies look to harmonise ISO 20022 real-time payment implementation

Global interoperability of real-time payments systems will require harmonisation of market practices and standards. A group of international clearing houses, banks, vendors, payments associations and other parties have proposed setting up an activity to look at how to deliver this under the aegis of the International Standards Organisation – and set an ambitious target of collating an initial variant of ISO 20022 usage guidelines for real-time payments before the summer.

US lags on EMV card adoption as October deadline looms

EMV card usage is increasing almost everywhere in the world as a billion new EMV cards enter circulation – but the US continues to lag behind, despite the fact that liability shifts to the retailer from 15 October this year.

Bringing the channels together

Can the right combination of self-service device management, cash management and end-to-end transaction monitoring enable banks to embrace enterprise-wide performance awareness, and take a holistic approach to managing their multi-channel banking environments?

Digital Disruption: Customer-Driven Innovation in Retail Banking

http://d36omcu95vpmg5.cloudfront.net/webinars/2015/Misys_May2015.mp4   Digital innovation is disrupting the retail banking industry worldwide. Many perceive the trailblazers to be the hot start-ups – creative, legacy-free, pioneering the latest digital and analytics technologies. But established ‘traditional’ banks have the opportunity to reinvent or reinvigorate their brands in the digital world – with an already captive audience and decades […]

Demystifying mobile payments

As mobile handsets become more prevalent as a tool for retailers, for payments, loyalty and engaging with consumers in and out of the store, security of sensitive data becomes increasingly more important.

Citi Mobile Challenge demos ‘disruptive’ finalists in London

Mobile startups are changing the way customers interact with financial services around the world. Tier one banks know this, and are keen to get a piece of the action. This week, companies from EMEA demoed at the Citi mobile challenge in London in the final stage of an annual event that takes in hundreds of financial startups around the globe.

Retail banks face falling customer satisfaction and loyalty globally

At first glance the message for banks from the latest World Retail Banking Report 2015 looks like very bad news for traditional banks. Globally, customers’ propensity to leave their primary bank is on the rise while their willingness to make referrals or buy additional products from their primary bank has decreased significantly.

NCR offers cloud control for Android-based ATMs

NCR has announced a radical new approach to ATM network deployment, with cloud-based enterprise application allowing banks to control and manage thin-client devices running a locked-down version of the Android operating system.

TEB expands mobile banking to include live chats

Türk Ekonomi Bankası, one of the private sector commercial banks in Turkey, and a strategic partner of BNP Paribas, has launched an enhanced digital banking service featuring the ability to hold live chat sessions with bank staff.

Finland’s Holvi bank tackles online-only identity verification

Finnish online-only bank Holvi has partnered with GBGroup, an identity intelligence specialist, as part of a drive to ensure that all its customers are verified while reducing the time this process takes. Holvi does not operate any branches, and as such relies on other methods to confirm the identity of its customers.

Tomorrow’s digital banking will always be a journey, never a destination

To maintain growth in our globalised, always-connected and increasingly regulated world, banks need to use digital assets and capabilities to create new value propositions for their customers, we know. The problem is how? And what is the best way of doing so in the face of what some worry could be a complete fracturing of the market due to the rise of non-traditional competition from possible banks like a Google or an Amazon?

1 46 47 48 49 50 55