AI is on!
Implementation of first uses cases around real-time contextual added-value banking notifications and offers to make their appearance in 2018.
Implementation of first uses cases around real-time contextual added-value banking notifications and offers to make their appearance in 2018.
The first bank in Jordan to introduce a chatbot service. It is currently in beta version.
EBL Digital Interactive Agent will communicate with customers via Facebook Messenger.
Emirates NBD’s new chief digital officer is on the lookout for partnerships with fintechs.
IBM has unveiled its Bot Asset Exchange – a place for chatbot development.
Sprechen Sie Deutsch? Switzerland’s PostFinance has unveiled a German language virtual assistant on its website – generating automatic replies to customers’ most frequently asked questions. PostFinance, keen to tap into the fintech zeitgeist for artificial intelligence (AI), says it’s the “first Swiss financial institution” to launch such a chatbot. It was developed by the IT […]
Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking. The chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending, via conversations in English and other unnamed languages. The service will […]
Bank of Scotland, a subsidiary of Lloyds Banking Group, has launched a pilot artificial intelligence (AI) project – a virtual assistant for customers using the iPhone app.
Conversational AI innovator Clinc has partnered with Isbank, the largest private bank in Turkey, which will deploy Clinc’s technology within its two mobile banking apps.
Catch up on Banking Technology’s top five fintech stories of the week – all in one place!
Haven Life, a US life insurance start-up, is now offering an alternative way to buy life insurance online through its Facebook chatbot.
Artificial intelligence (AI) fintech start-up Clinc is making its chatbot Finie more widely available through a new partnership with Enacomm.
Canada’s ATB Financial says it has launched “the world’s first full-featured virtual banking assistant on Facebook Messenger” to the bank’s nearly 700,000 personal banking customers.
Nassau Educators Federal Credit Union (NEFCU), a 200,000-member institution in Long Island, US, has launched its Google Home Action and Google Assistant app. The solution is based on the Conversation.one platform.
Fintech firm Ovamba says it is working with Microsoft to create “the first African language driven chatbot designed to serve the millions of African SMEs who face exclusion from financial services due to the challenges of functional and business literacy”.
Funding Societies, a Singapore-based crowdfunding platform, has launched its chatbot Miyu. A first for such a chatbot created by a crowdfunding company in Southeast Asia. Developed by two interns at Funding Societies using bot platforms meya.ai and api.ai, combined with machine learning and natural language processing, Miyu works round the clock to answer queries about […]
Malaysia’s RHB Bank Berhad and RinggitPlus – a comparison website for financial products – have introduced “ChatBot’”, the “first” real-time messenger-style platform in Southeast Asia for personal loan applications. Consumers can apply for a loan via ChatBot on RinggitPlus’s website and obtain the results for eligibility via an SMS. The platform auto populates information provided […]
Austrian banking group Addiko has unveiled chat banking for its customers—the “first ever” Viber-based financial transaction service available in Croatia.
Massachusetts-based software provider LogMeIn has acquired Nanorep, a chatbot and virtual assistant company, for $45 million to boost its artificial intelligence (AI)-powered ambitions in customer engagement. Headquartered in Herzliya, Israel, Nanorep uses AI and patented natural language processing technologies for self-service solutions. A number of companies, such as financial software firm Intuit, Vodafone, and non-fintech […]
Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main […]
Sumitomo Mitsui Financial Group (SMFG) and its partners have unveiled an automated chat service using artificial intelligence (AI) to offer guidance to customers in Japan. SMFG is working with SMBC Nikko Securities, NTT Communications, with support from Accenture Japan, and their service will become available on 25 May at SMBC’s contact centre to improve its […]
Once upon a time, not so long ago, companies tried to generate new business by sending marketing messages to prospective clients by post. Direct or “junk” mail – sending a leaflet or letter to anyone for whom the firm had a job title, street address or postcode – was pretty unsophisticated, often derided as a “scattergun” approach.
Bank has found another way to use the artificial intelligence-powered virtual assistants. The online-only Australian bank launched RoboChat May 15 to help home buyers—and homeowners who want to refinance—complete UBank’s online home loan application more easily.
UBank, a subsidiary of National Australia Bank (NAB), has launched RoboChat, Australia’s “first virtual assistant” for online home loan applications. RoboChat will guide customers through the online mortgage form by providing real-time input on questions like “what term do you offer on home loans?” and “do you offer redraws and how do they work?”. Lee […]
With MoneyGram and Western Union betting that Facebook-loving consumers will use “sendbots,” the old guard of remittance providers may have an edge on startups.
Sure, convenience remains vital. But to reach digitally savvy consumers—including millennials—new entrants in the payments arena will need to think socially, and be ready to chat.
The digital edition of the spring 2017 issue of Pay Magazine is now available and it’s full of insights and information to help move your company forward. A theme of the spring issue is game-changing technology—and the innovators, products and companies behind it. This edition of Pay Magazine includes an interview with The Bancorp’s Jeremy Kuiper, who discusses some of the major shifts occurring in the industry.
Paybefore’s Pay Magazine Spring 2017 issue out now.
Hungry Facebook Messenger users can order a meal, do their grocery shopping or send a gift card for a sweet treat without leaving the messaging platform. Mastercard announced April 18 at the Facebook Developer Conference that it has launched Masterpass-enabled, artificial intelligence-powered chatbots with Subway, FreshDirect and The Cheesecake Factory.
Retail transactions promise to become more vocal and mobile in 2017, according to a new U.K. survey report. Even so, the mainstreaming of chat bots and other new tools appears a while off, given the relatively low level of awareness enjoyed by those innovative technologies.
California-based Next Insurance has unveiled its new insurance chatbot that will enable personal trainers to quote and buy insurance via Facebook Messenger. Next partnered with SmallTalk, a chatbot developer, to become the “first company to provide full service insurance via a social channel”. It also says it has developed a direct link with small business […]
Capital One is introducing virtual assistant Eno, a chatbot that communicates with the bank’s customers via text messages.
India’s HDFC Bank has partnered with Senseforth to launch an electronic virtual assistant – Eva – to answer customer queries. Powered by an artificial intelligence (AI) based engine, the chatbot is said to be able to “assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds”.
Mastercard has teamed with Turkish mobile retail firm Getir to use its bot for the “first” Masterpass payments in Facebook Messenger. Customers search for Getir (think “get here”) in Messenger, chat with the bot in a “natural, conversational way”, and make a payment with Masterpass. Getir says users can receive a ten-minute delivery from its […]
Residents of the US, UK, Canada, Australia and Europe can now send money and set up rate alerts using TransferWise’s chatbot, launched on the Facebook Messenger platform. According to TransferWise, for regular payments between two currencies, rate alerts will keep users updated on the daily exchange rate. Scott Miller, TransferWise head of global partnerships, says […]
Kevin, Traity’s new chatbot, provides micro-insurance for P2P transactions online. Created in collaboration with Australia’s financial services conglomerate, Suncorp, Kevin protects buyers on online marketplaces such as Gumtree, Facebook and Craigslist.
We’re only six weeks into the New Year and already we’ve seen significant activity on the regulatory front in the U.S. and more to come in the U.K. and Europe. Meanwhile, many of the other trends we identified as ones to watch in our Year-in-Review report—bots, blockchain and co-opetition—have been dominating the headlines (along with some major acquisitions). Are you investing in the right places?
UK-based payments start-up Revolut has unveiled its “human-like” chatbot, Rita, to answer customer queries. Rita – which stands for “Revolut’s Intelligent Troubleshooting Assistant” – is accessible via the mobile app’s messenger support service. Customers can open the app, send Rita a message and get an instant reply. During the pilot scheme, Rita resolved 20% of […]
PayPal has a new pal—namely its first bot that enables Slack users to move and manage their money in a conversational and casual style. The PayPal bot is available to 5 million Slack users in Australia, Canada, the U.K. and the U.S.
PayPal has a new pal – namely its first bot that lets users move and manage their money in a conversational and casual style. It is built on the Slack messaging platform, which has five million daily active users and lets teams centralise conversations. With the bot, people can send money between PayPal accounts without […]