Webinar | 24 February 2025 | Meeting financial customer demands: efficiency in payments and compliance
Register for free now!
Date: Monday, 24 February 2025
Time: 1:00 PM GMT | 8am EST
The financial services industry is under immense pressure to adapt to evolving customer expectations, operational challenges, and ever-tightening regulatory demands.
In 2025, institutions that embrace digital transformation and prioritise customer-centric payment solutions will be well-positioned to take advantage.
Join us for an insightful webinar where we will explore how financial service providers – lenders, credit unions, pension providers, fintechs, and building societies – can streamline payments and collections to enhance customer experience, drive operational efficiency, and maintain regulatory compliance.
Tune in to find out:
- How financial service providers can meet the payment expectations of a multi-generational customer base.
- The benefits of consolidating payment platforms into a single, integrated solution.
- How payment flexibility can reduce friction in the customer journey and increase retention.
- The key compliance challenges in the payments space and how to overcome them.
Don’t miss this opportunity to uncover critical competitive differentiators and learn how financial institutions can thrive in a complex, customer-driven payments market.
Register below to secure your spot!
Speakers on the “Meeting financial customer demands: efficiency in payments and compliance” webinar:
Caroline Brady, Chief Risk & Compliance Officer, Access PaySuite
With over 25 years of experience in the financial services industry, Caroline has held senior roles in major banks, overseeing functions such as Risk & Compliance, Business Delivery, Customer Strategy, Product & Change Management. Her extensive expertise also includes consulting for fintechs, positioning her as a dynamic leader equipped to navigate complex challenges and deliver transformative results.
Jon Reynolds, Head of Product, Access PaySuite
Jon is a dynamic product leader with a wealth of experience specialising in payment solutions. His expertise lies in transforming user insights into strategic goals that drive innovation and enhance customer experiences.
He has a proven track record in global payment product strategy, having led initiatives at Barclaycard, TransUnion, WEX, and Visa Inc. Notable achievements include the rollout of fraud prevention tools, management of a multimillion-pound virtual payment product set, and significant growth in prepaid products across the CEMEA region, earning him the title of Industry Contributor of the Year. Jon excels in navigating digital, data-driven software development to enhance the customer journey.
Gaurav Gaur, Customer Journey Manager, NatWest
Gaurav is an experienced Commercial Banker specialising in Transaction Banking and digital transformation. He currently leads NatWest’s capability across both Domestic and International payments for the SME and Large Corporate customer segments. As part of his role, he is responsible for new proposition development as well as improving the customer experience on traditional payments capabilities. Areas of interest include Cross Border payments, Embedded Finance and Business Process Integration. Gaurav is an MBA from London Business School.
Cameron Emanuel-Burns, Reporter, FinTech Futures
Cameron Emanuel-Burns, a reporter at FinTech Futures, is dedicated to enhancing the accessibility of fintech for a broader audience. He has contributed articles to various media platforms and possesses a strong interest in all aspects of fintech. Prior to his involvement in the financial industry, Emanuel-Burns worked in the podcasting field, where he held editorial, hosting, and production positions for renowned production companies, covering diverse topics. With a research master’s degree in conflict analysis, he conducted a study on the influence of anti-refugee policies on extremism.
The “Meeting financial customer demands: efficiency in payments and compliance” webinar is brought to you by Access PaySuite.
