UNO Digital Bank taps Businessnext to boost customer experience
Philippines-based neobank UNO Digital Bank (UDB) has partnered with Businessnext as it looks to modernise its customer relationship management (CRM) systems.
Businessnext’s automated AI solutions, CRMnext and Collectionsnext, will be deployed to support the bank’s customer-facing managers, providing insights that will enable faster transaction approvals and enhance the customer onboarding experience.
Manish Bhai, CEO of UNOBank, the parent company of UDB, says: “Businessnext’s solutions help elevate the customer experience with a very fast account setup, and a list of pre-approved products.
“We promised our stakeholders that we will be growth-focused. The Businessnext solutions deliver a holistic, intelligent view of the customer that supports and enables our relationship managers to make quick decisions to upsell, cross sell, and lock in customers.”
Businessnext executive director Sushil Tyagi adds: “Our solutions help to eliminate the barriers that can arise between humans and digital channels and enable omni-channel customer interactions from a single, unified platform.”