National Bank of Indianapolis shifts to Jack Henry’s Silverlake
National Bank of Indianapolis has completed the migration from one Jack Henry core banking system, CIF 20/20, to another, Silverlake, on a private cloud for commercial and small businesses.
The $2.5 billion asset bank wanted to improve automation and streamline back office processes to drive efficiencies.
In early 2020, it completed the supplier’s first remote core migration when it moved CIF 20/20 onto the private cloud.
As a second step, it decided to retain the private cloud model and make the switch to Silverlake to gain additional functionality.
Mark Bruin, president and CEO of The National Bank of Indianapolis, describes the remote migration as “one of our bank’s biggest internal successes to date”.
He adds: “We look forward to leveraging the expanded functionalities our core now supports as we continue to grow.”
In addition to the new core, the bank also implemented the Banno Digital Platform to provide customers with more self-service options while maintaining personal service and human connections within the digital channel.
Through the bank’s core integrated chat service, Banno Conversations, customers will have a secure and authenticated channel to chat live with a bank representative.
Bruin adds: “We are not a mass-market bank; we are dedicated to making sure each customer has multiple points of contact at the bank to resolve their problems or needs through whichever channel they prefer. With Banno, we are providing modern digital tools that still support our high-touch approach to service.
“Being able to offer personal support at a customer’s moment of need – whether that happens digitally or in-person – is a key competitive differentiator.”
Stacey Zengel, senior vice president of Jack Henry & Associates and president of Jack Henry Banking, says the bank’s migration “helped establish a template for how we managed all of the remote core conversions that came after”.