Looking after the health of your ATM fleet in a futuristic way
Today, the Internet of Things (IoT) and connectivity are the norm both for consumers and businesses. Research from Strategy Analytics reveals that 38.6 billion devices will be connected globally by 2025, and 50 billion by 2030!
I am intrigued with the new generation of smartwatches: some detect sleep apnea; others allow users to take an ECG directly from their wrist with results and warning notifications available in an app. Some smartwatches provide blood pressure insights on a daily basis to users through an app. It is absolutely fascinating to see how wearable technologies are being repurposed or augmented to give us indications about our health and help us manage it.
Information services company GlobalData says it expects smartwatches will increasingly be used in healthcare in the next five years, “driven by improvements in sensors and software and growing consumer adoption”. They say that we’re likely to start seeing data gathered by smartwatches being used for early diagnosis and remote patient monitoring.
Could the future of medicine be that we all, billions of people, wear a smart device on our wrist… one that constantly monitors our health and transmits the captured data every day – perhaps even in real-time, so it is aggregated and analysed in the cloud, thanks to the use of machine learning and artificial intelligence (AI)?
Such analysis could enable the identification of possible patterns indicating that an apparently healthy person could be facing a health concern – and should see their doctor to anticipate and prevent the development of something serious.
Health-checks apply to more than just us humans
ATMs are expected to be always on, 24/7, constantly ready to process complex operations at speed for years. A perfect understanding of their lifecycle is required to ensure they stay healthy and possibly intervene as soon as signs indicate that they could be failing.
Today, we’re setting a new standard for banking self-service solution performance with our first-to-industry, proven and global solution, which leverages real-time connection from deployed devices across the globe: DN AllConnect℠ Data Engine.
Diebold Nixdorf started the connected devices journey a decade ago, gathering IoT sensor data from live ATMs and analysing it to track and continuously improve the performance of existing devices by incorporating these insights into our research and development activities. That deep well of knowledge has totally transformed how we engineer our devices and design components, leading to increased performance and reliability. Now, we’re going a step further: harnessing the power of DN AllConnect Data Engine as the core enabler for DN AllConnect Maintenance and Availability Services℠.
Harness the engine that drives the visibility you need
Built in-house, DN AllConnect Data Engine processes data into actionable insights in real-time from a unique combination of decades of unmatched engineering experience and a global knowledge base, which have been embedded into the solution, as well as the application of always-on connectivity.
Detailed, technical data is continuously aggregated from connected devices across a broad range of use cases and geographies, so it is analysed within our cloud computing platform using machine learning and AI. This enables us to build a precise, constantly refined understanding of every single connected device and to generate personalised, actionable insights according to how each is performing.
DN AllConnect Data Engine brings the future to life now: we are shifting our service model from reactive to predictive, so a future breakdown of a device can be foreseen and fixed before it occurs.
What’s the end-game for financial institutions? Simply maximising the opportunity offered by their ATM channel. Consumers have embraced self-service in the digital world and they are keen to replicate that same seamless experience in the physical world too, a trend which only increased with last year’s outburst of the pandemic and the need to reduce human contact as much as possible.
Hence, the ATM channel has never been more strategic to banks and financial institutions than today: it has become more vital than ever to manage customer transactions and engage with them. Driving higher device availability enables banks to deliver against consumer desires and offer a superior experience.
And a higher performing ATM channel means a higher level of traffic, reduced customer attrition, more transactions, revenue and profitability.
By Dominic Hasler, Diebold Nixdorf, Global VP, Head of Services Banking Portfolio