Tech CU picks Backbase to revamp digital processes
Californian credit union Tech CU has selected Backbase to lead a new digital transformation and overhaul its processes.
According to Backbase, the deal enables Tech CU to “facilitate instantaneous software updates” and minimize the time and cost associated with upgrades.
The credit union wants to create a more user-friendly online experience, and believes having a more streamlined infrastructure will help.
Founded in 1960 and based in Silicon Valley, Tech CU has around 130,000 members. The credit union attracts customers from major technology firms in the region, and holds $3.5 billion in assets.
“Tech CU’s mission is to deliver an experience that wows,” says its chief retail banking officer, Robert Reed.
“Our members are among the savviest customers in the US, with significant technology enabling banking expectations.
“They expect and, deserve, a banking experience that matches their own appetite for innovation. Backbase’s service offerings are perfectly in line with our desire to meet these expectations.”
Vincent Bezemer, senior vice president of Americas at Backbase, says speed and scale are “critical competitive differentiators” for institutions.
“The importance of instant innovation power in the banking sector cannot be overstated,” he adds. “We look forward to helping Tech CU bring its vision to life.”