ACI Worldwide partners with Arvato Financial Solutions
ACI Worldwide has announced a new partnership with Arvato Financial Solutions designed to battle e-commerce fraud.
Through the partnership ACI will offer Arvato’s Manual Order Review service to all its merchant fraud customers globally.
Arvato provides end-to-end financial services solutions, including fraud management and prevention.
The partnership enables ACI merchants to outsource their manual review process. The firms claim it will help them to review and decision their challenge queue more quickly.
“Merchants often do not have a sufficient pool of skilled staff available for reviews, especially during peak trading times,” says Fabian Gloerfeld, vice president for payments intelligence, ACI Worldwide.
“The service aims to reduce the overall cost of operation for merchants by providing access to an extended team of skilled fraud professionals.”
Florian Haubold, Arvato vice president, says that even merchants with good fraud prevention can still benefit from individual review.
“Today’s digitally connected customers expect a seamless experience, and quick and accurate order review processing time is critical.”