NatWest extends 7-year Artesian contract
NatWest has announced the renewal of a contract with Artesian Solutions which sees the latter provide relationship intelligence and customer insights.
According to the vendor it came out on top after a “competitive” five month tender process involving the bank’s mid-term growth plans.
The new agreement, signed for an initial three years, will see NatWest deploy the Artesian Engage platform. It is an extension of a relationship the two firms have held since 2013.
NatWest will also deploy the 2019-released Artesian Risk and Compliance Hub (Arch) across all of its divisional units.
The vendor believes that with the deployment of Arch, NatWest will be able to carry out essential legal and regulatory KYC and due diligence checks at an earlier stage in the customer journey.
Andy Gray, managing director for corporate and commercial coverage at NatWest, says that the agreement signals his bank’s desire “to use technology-enabled solutions to support our vision of being a customer-first organisation.”
Andrew Yates, CEO at Artesian, says that he “could not be more delighted” at the news of the contract extension.
“In the seven years that we have been partners, Artesian has undergone a dramatic evolution, with many industry firsts under our belt.”