HSBC’s US businesses can send real-time payments, bank launches global CX programme
HSBC Bank USA has launched a new real-time payments capability this week which will give business customers the ability to send as well as receive payments in real time.
Leveraging the RTP network developed by The Clearing House (TCH) and HSBC, US currency transfers can be sent in real time between accounts at any US depository institution on the network.
Since July 2019 business payments have been received in real time using the RTP Network.
By early 2020, the bank says consumer customers will also have access to these real-time payment services currently only accessed by businesses.
“We are delighted that HSBC is expanding the benefits of the real-time payments reveolution to institutional and business clients,” says TCH’s senior vice president of product strategy and development Steve Ledford.
HSBC has also launched its global customer experience (CX) programme. The bank says it has implemented “a top-down approach that achieves robust market-level competitor benchmarking as well as real-time interaction, journey and relationship-level feedback”.
One of the companies HSBC has partnered with for the new programme is MaritzCX, a CX software platform which believes the “combined data sources” approach will be a big success for the UK-founded bank.
In theory, the new approach should explore the bank’s strengths and weaknesses by channel and by product, so as not to lose sight of the customer objective.