Connected services have arrived
INDUSTRY INSIGHTS FROM DIEBOLD NIXDORF
Did you ask Alexa about the weather this morning? Or tell Siri to fire up your breakfast playlist? Perhaps your smartwatch is tracking your activity at this very moment, while your doorbell cam keeps an eye on the home front. “Connected” internet of things (IoT) devices have become ubiquitous in our daily lives, from home to work to shopping and everywhere in between. In fact, Gartner expects the number of IoT devices globally to reach 25 billion by 2021 – that’s nearly four connected devices for every person on the planet!
Commercially, IoT connectivity is nearly as prevalent for a few critically important reasons:
- Automation drives efficiencies
- Connectivity gives you visibility to more data
- Enhanced data capture enables you to make better business decisions
In the services realm, more connectivity directly correlates with improved service rates – and higher uptime for terminals and devices. Real-time, automated analysis of potential issues is driving predictive maintenance capabilities unlike anything our industry has ever seen. Organisations that have begun to explore the possibilities of connected devices and services have discovered how dramatic the results can be: IoT Analytics found that in 2018, predictive maintenance initiatives saved businesses $17 billion.
Yet many organisations in the financial industry continue to hold a risk-averse attitude toward cloud-based connectivity. Their most basic security instinct – don’t let the data out of the network! – hampers them from exploring new opportunities to grow their business and reduce costs.
Modern devices are far more prepared for modern threats, however – which means it’s worth reconsidering the risks and benefits of sharing appropriate data. For example, when Diebold Nixdorf connects a self-service terminal to the cloud (whether public or private), the connection is PCI compliant. It’s fully encrypted and often far better protected from modern threat vectors than data sitting on a laptop.
Equally important, our proprietary monitoring tools ensure no consumer data is ever transferred from the terminal. Powered by DN AllConnect Data Engine, our services team streams and aggregates system data from a terminal’s internal sensors to take faster, more informed actions that keep your ATMs up and running at the highest levels of availability.
Gone are the reactive service days; we’re moving toward a proactive service model where real-time information enables us to execute diagnostics, conduct remote maintenance tasks and ensure the right tech arrives at the right time, with the right part, to fix a terminal as quickly as possible. Imagine a scenario in which your ATM doesn’t go down – because we’ve fixed the problem before it can affect your terminal. As the only vendor that has fully integrated actionable performance data into the very design of our latest ATMs, DN Series, we have the capability to access data that can transform your entire network.
By Dominic Hasler, global VP, head of services banking portfolio, Diebold Nixdorf
Learn more about DN’s approach to connected services at DieboldNixdorf.com/AllConnect