Capgemini powers Skandiabanken’s new mortgage platform
Skandiabanken, the banking arm of Skandia, has debuted LUX, the bank’s newly transformed digital mortgage lending business, designed and implemented by Capgemini in under a year.
Skandia is an independent provider of long-term savings and investment products based in Sweden.
The new mortgage system aims to provide attractive offers for mortgages in the Swedish market, with better customer experience, reduced operational risk, fewer manual tasks, and a more competitive and flexible origination process.
“Our new LUX digital mortgage lending platform enables our customers to receive faster decisions about their mortgages with increased transparency, at competitive rates. Our work with Capgemini has resulted in a simplified and automated mortgage process that will improve customer experience and enhance customer satisfaction,” says Kristina Tånneryd, head of products, Skandiabanken.
Capgemini designed the mortgage solution using Pega Platform, the digital process automation (DPA) and case management platform from Pegasystems.
“Pega’s mission is to solve complex business issues such as those Skandiabanken faced. Capgemini’s and Skandiabanken’s use of the Pega Platform to develop their solution is another example of how we can help financial services companies evolve their offerings,” says Magnus Lagerqvist, sales director – Nordics, Pegasystems.
LUX was created by Capgemini to optimise the business operations and customer experience of the mortgage offering. The implementation covers the full mortgage business of the bank, including all property types for existing and new customers.