Starling faces payment and app issues, again
UK challenger Starling Bank tweeted very early in the morning today (26 July) that it was experiencing issues with its app and card payments, which were confirmed as resolved only this afternoon.
ℹ️ Update: All services appear to be operating as normal now. We continue to monitor the situation closely and once again we apologise for the inconvenience caused.
— Starling Bank (@StarlingBank) July 26, 2018
This is not the first time that Starling experienced similar issues. Just under a month ago, we reported on declined payments for users, which it was understood to be caused by the company it outsources processing to.
This company is Global Processing Services (GPS), which provides similar services to many fintech players and challenger banks, including Fire, U Account and Loot. There’s a good chance these issues have the same cause.
Some other banks in the UK have also experienced issues with their systems. Earlier this month, the Faster Payments service experienced issues with its central infrastructure, causing delays to payments sent during that time. Not once, but twice.
Last month, Lloyds, TSB, Halifax and Bank of Scotland reported that their banking apps had crashed leaving customers unable to log in.
Starling hasn’t been doing too bad lately. The bank recently released a new design for its debit cards for consumers and businesses, in an attempt to gain a bit of flair against its main challenger competitor, Monzo.
Luckily for Starling, it is ahead with joint accounts, which were made available just over a month ago.