Best Innovation Group brings Enrichment to credit union with Amazon Alexa
Tennessee-based Enrichment Federal Credit Union has rolled out Best Innovation Group’s (BIG) financial interaction voice experience (FIVE) banking Amazon Alexa skill.
BIG explains that it has certified the first Alexa skill “specifically designed” to allow credit union members to perform transaction-based functions, such as executing transfers between accounts, making loan payments, and accessing balances and account histories for checking, savings and loans, all using voice commands by a single sign on.
John Best, BIG CEO and co-founder, says it has created “extensive libraries of phrases for the skill and made it easy for credit unions to add more phrases – all with the goal of customising and optimising the experience for members”.
John Merritt, CIO of Enrichment FCU, adds that artificial intelligence (AI) is the “most promising new technology available” and “it is as easy as ‘Alexa – transfer $100 from my checking account to my savings account’”.
According to BIG, in February 2017 Amazon announced that the number of skills had increased 300% to 10,000. By July 2017 it had grown to over 15,000 skills.
Enrichment FCU, formerly K-25 Federal Credit Union, has over 42,000 members, nine area offices and assets of over $456 million. It was founded in 1950.