Clean sweep for NCR Interactive Teller tech in US
Alaska-based Matanuska Valley Federal Credit Union (MVFCU) has begun deploying NCR Corporation’s Interactive Tellers at its branch locations – meaning its machines are being used in every US state.
The ATM lets users interact with their financial institution’s remotely located video teller via video and audio. NCR says this tech is of “particular value to users seeking on-the-go access to the unique knowledge and support of their financial institution’s tellers”.
Ed Gravley, chief operating officer at Matanuska Valley Federal Credit Union, says: “Many of our members either commute to Anchorage or are located in remote areas, and this will benefit those unable to visit a branch during traditional hours.”
MVFCU has begun installing Interactive Teller-enabled ATMs at branch locations in Palmer and Wasilla, with plans to expand to Anchorage in the future.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries.
Rooms on fire
Last year was a double delight for NCR.
It introduced “a completely new concept” – its NCR Innovation Experience Room – an “experimental playground” for financial institutions to “build digital literacy among employees and customers”.
NCR also revealed US-based Bank of Oak Ridge and Gorham Savings Bank was the latest financial institutions (FIs) to deploy its Interactive Teller technology – taking the total number of customers beyond 300.