https://www.fintechfutures.com/wp-content/themes/fintech_child/assets/images/logo/fintech-logo-2.png
  • Home
  • News
  • Intelligence
    • Back
    • Features & Analysis
    • Interviews
    • Reports & Surveys
    • White Papers
    • Case Studies
    • Webinars
    • Podcasts
    • Videos
    • Library
    • Techwire
    • Browse
  • Publications
    • Back
    • Banking Technology Magazine
    • Supplements
    • Daily News at Sibos
    • Subscribe to Magazine
  • Content Hub
    • Back
    • COVID-19: Industry Impact & Response
    • Diversity & Inclusion
    • Food for Thought
    • I’m Just Saying
    • The Heart of the Matter
    • Fintech Agony Uncle
    • It’s a Matter of Comms
    • Challenger Banks Guide
  • Videos
  • WTF? Podcast
  • Awards & Events
    • Back
    • Banking Tech Awards
    • Banking Tech Awards USA
    • PayTech Awards
    • FinTech Futures Edge: PayTech
    • All Events
  • Advertise
  • Jobs
  • More
    • Back
    • About us
    • Contact us
    • Advertising / Media Kit
    • Banking Technology Magazine Calendar
    • Reports Calendar
    • FinTech Futures Newsletter
  • FinTech
  • BankingTech
  • PayTech
  • RegTech
  • WealthTech
  • LendTech
  • InsurTech
  • US Edition
    • Intl. Edition
Banking Technology
  • NEWSLETTER
  • Home
  • News
  • Intelligence
    • Back
    • Features & Analysis
    • Interviews
    • Reports & Surveys
    • White Papers
    • Case Studies
    • Webinars
    • Podcasts
    • Videos
    • Library
    • Techwire
    • Browse
  • Publications
    • Back
    • Banking Technology Magazine
    • Supplements
    • Daily News at Sibos
    • Subscribe to Magazine
  • Content Hub
    • Back
    • COVID-19: Industry Impact & Response
    • Diversity & Inclusion
    • Food for Thought
    • I’m Just Saying
    • The Heart of the Matter
    • Fintech Agony Uncle
    • It’s a Matter of Comms
    • Challenger Banks Guide
  • Videos
  • WTF? Podcast
  • Awards & Events
    • Back
    • Banking Tech Awards
    • Banking Tech Awards USA
    • PayTech Awards
    • FinTech Futures Edge: PayTech
    • All Events
  • Advertise
  • Jobs
  • More
    • Back
    • About us
    • Contact us
    • Advertising / Media Kit
    • Banking Technology Magazine Calendar
    • Reports Calendar
    • FinTech Futures Newsletter
  • Search
  • US Edition
    • Intl. Edition
  • newsletter
  • FinTech
  • BankingTech
  • PayTech
  • RegTech
  • WealthTech
  • LendTech
  • InsurTech
fintechfutures.com


Barclays brings voice recognition tech to phone banking

  • Written by Antony Peyton
  • 1st August 2016

Passwords are past it, as Barclays plans to launch voice recognition technology for phone banking.

From tomorrow (2 August), customers will no longer need to answer a variety of questions to gain access to their accounts on the telephone.

Steven Cooper, CEO personal banking and executive director at Barclays, says: “We have been testing it for a while to make sure it will work with the vast majority of people and that we won’t have a high rejection rate.”

Those unsavoury individuals who attempt fraud will find their efforts flawed or floored. Cooper says that in trials the bank “caught a few fraudsters trying to ring up and gain access to other people’s accounts”.

With any advancement in technology or a change to the status quo, some people have worries and concerns. Cooper says customers should not see biometrics as an invasion of their privacy, or a means of storing sensitive personal data.

“It is no more personal than [storing] a password or a recent transaction which could include buying something you don’t want to talk about,” he says.

We hear voices

Back in 2014, Barclays did actually launch voice biometrics for its Barclays Wealth customers to identify themselves on phone calls, removing the need for passwords or security questions.

Other banks have also embraced biometrics.

Earlier this year, HSBC said it was launching voice recognition and touch security services in the UK, which will be available to 15 million banking customers. Customers of First Direct, a division of HSBC, were offered the biometric recognition system first, followed by HSBC’s.

Also in the UK, Santander launched voice banking technology; while in Asia, Citigroup said it was planning to launch voice recognition technology to its retail customers, as part of its drive to digital banking.

Tags: Banking, Biometrics, Financial Services/Finserv, Innovation News UK

READ NEXT


  • Stripe simplifies bank transfers for UK, EU and Mexican businesses
  • Stanhope Financial Stenn
    Fintechs Stanhope and Stenn hire new CPOs as they look to scale
  • SumUp
    SME paytech SumUp raises €590m at €8bn valuation
  • Roxe
    Blockchain paytech Roxe to go public via SPAC merger in $3.6bn deal

Leave a comment Cancel reply

-or-

Log in with your FinTech Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Fintech Jobs


Related Content

  • Low-code development and BaaS APIs: is this embedded finance’s hockey stick moment?
  • Open Banking Expo Canada meet-ups launch virtually this June
  • PostFinance Switzerland picks FICO’s Falcon for fraud protection
  • Standard Bank extends Microsoft partnership to boost cloud migration

Top stories

The hottest news this week

Click here to read

Magazine

Banking Technology Magazine June 2022 issue out now

6th June 2022
view all

Webinars

Webinar: Winning with data in the cloud

10th June 2022

Webinar: How to keep up with the card payments industry upstarts and capitalise on the opportunities

27th May 2022

Webinar: What are the top trends and technologies transforming financial services?

26th April 2022
view all

Fintech Jobs

Reports & Surveys

Report: Northern Ireland fintech – leaders in ESG

17th May 2022

FinTech Futures Industry Survey & Report 2022

6th May 2022

Report: Digital transformation and trends in financial services

6th May 2022
view all

Podcast

What the FinTech? | S.3 Episode 9 | Smart applications for AI and ML

21st June 2022

What the FinTech? | S.3 Episode 8 | A hybrid approach to wealth management

1st June 2022

What the FinTech? | S.3 Episode 7 | The future of digital payments

12th May 2022
view all

Videos

Video: Lead Bank at FinovateSpring 2022 – Digital transformation for community banks

2nd June 2022

Video: IncredibleBank at FinovateSpring 2022 – Diversity and inclusivity in fintech

2nd June 2022

Video: Wells Fargo at FinovateSpring 2022 – BaaS and open banking

1st June 2022
view all

White Papers

White paper: Intelligence capabilities for AML and CFT regulatory compliance

26th May 2022

White paper: Digital lending – how technology transforms banks

17th May 2022

White paper: How to select a digital lending solution – the ultimate guide

17th May 2022
view all

Events

PayTech Awards 2022

Find out more

Banking Tech Awards USA 2022

Find out more

Content Hubs

Sibos 2021 Content Hub

1st September 2021

The heart of the matter: a customer-centric look at fintech

4th August 2021

Diversity & Inclusion Hub

9th April 2021
view all

Media Packs

FinTech Futures Media Pack

Download

FinTech Futures Intelligence Media Pack

Download

Techwire

CAI Software Helps Clients Simplify E-Commerce Payments

24th June 2022

Clarus R+D Announces New CEO

24th June 2022

AnalytixInsight Announces Changes to InvestoPro Board of Directors

23rd June 2022

GreenBox POS becomes one of the industry’s first to ensure real-time custodial account attestations through agreement with Armanino

23rd June 2022

KopenTech Launches Revolutionary KTX DirectBidding™ Offering to Enable Direct Peer-to-Peer CLO Trading

23rd June 2022

Lokyata Announces Systems Integration with Infinity Software, Bringing Enhanced Loan Decisioning Capabilities to Lending Institutions

23rd June 2022

Balaji Devarasetty Named to 2023 Constellation Research Business Transformation 150

23rd June 2022

Paywallet Chosen to Join Mastercard Global Start Path Open Banking Program as Inaugural Member

23rd June 2022
view all

Twitter

FinTech_Futures

@stripe simplifies bank transfers for UK, EU and Mexican businesses #Payment processing giant @stripe says it has… twitter.com/i/web/status/1…

24th June 2022
FinTech_Futures

What is #corebanking? Having spent 30 years in #banking #technology asking what core banking is seems a strange qu… twitter.com/i/web/status/1…

24th June 2022
FinTech_Futures

What the Actual #crypto is going on? The last few months, especially weeks, have been difficult in the realms of c… twitter.com/i/web/status/1…

24th June 2022
FinTech_Futures

#Fintechs Stanhope and Stenn hire new CPOs as they look to scale Paytech veteran Rob Groombridge joins Ireland-bas… twitter.com/i/web/status/1…

24th June 2022
FinTech_Futures

#SME #paytech @SumUp raises €590m at €8bn valuation This latest round of debt and equity funding brings SumUp’s to… twitter.com/i/web/status/1…

24th June 2022
FinTech_Futures

Video: How @Payoneer prevents #financial crime with @ThetaRayTeam's tech Payoneer trusts ThetaRay’s #AI Powered Tr… twitter.com/i/web/status/1…

24th June 2022
FinTech_Futures

B2B #BNPL fintech @hokodotech raises $40m in Series B funding round UK-based start-up Hokodo has secured $40 milli… twitter.com/i/web/status/1…

24th June 2022
FinTech_Futures

@Mambu_com welcomes four new senior leadership hires Fernando Zandona was appointed as chief technology officer (C… twitter.com/i/web/status/1…

24th June 2022

Sign up for the FinTech Futures newsletter

Receive updates straight to your inbox each day

New issue of Banking Technology Magazine out now

Available to download for free

Banking Tech Awards USA - 2022 Winners

Congratulations to all of this year's winners!

FinTech Futures Jobs

Find a job or post a vacancy

Fintech Futures
  • About us
  • Advertise with us
  • Contact us
  • Fintech jobs
  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.