Banco Santander selects ATM monitoring service
Banco Santander is to begin using services provided by ATM maker Wincor Nixdorf to support its Mexican subsidiary. The services cover monitoring, maintenance and troubleshooting.
Wincor Nixdorf will provide round-the-clock remote monitoring of Banco Santander’s 5,200 ATMs, located both in the bank’s branches and at third-party locations. As soon as problems are detected, specific remote measures will be initiated to remedy them. The proactive service will translate into higher system availability.
Wincor Nixdorf will also be responsible for regular maintenance, first- and second-line maintenance and troubleshooting for the 5,200 systems, i.e. for all technician callouts in which ATMs have to be repaired, replaced or newly installed.
“We opted for Wincor Nixdorf because the company offers outstanding service and pays particular attention to meeting the agreed service levels. We are convinced that we have found a highly skilled IT partner in Wincor Nixdorf, one that can help us achieve higher system availability for our ATMs,” said Rodolfo Moreno, operations director of Banco Santander in Mexico.
According to the bank, it was the two companies’ longstanding business relationship that worked in Wincor Nixdorf’s favor in this case. Wincor Nixdorf has had a partnership Banco Santander in Mexico since 2005. The bank already uses Wincor Nixdorf’s Probase and Terminal Security software in the other ATMs it has in its network.
In 2016, Wincor Nixdorf and Banco Santander will launch a joint pilot project for cash recycling systems for cash deposits from small and medium-sized enterprises.