RushCard Making Good after Service Disruption (Nov. 2, 2015)
RushCard late last week said it will reimburse RushCard customers who experienced financial losses as a result of a temporary service disruption during a technology conversion last month. As of Thursday, the company’s systems were fully restored, according to the company, which said it was working with a “handful” of customers who still were having issues unrelated to the conversion. Since the interruption of services, RushCard executives and staff, including Co-Founder Russell Simmons, have been working to address account problems and help resolve outstanding account balance issues and questions, according to a company announcement.
RushCard promised to reimburse cardholders who experienced financial losses as a result of the temporary service disruption. RushCard’s partners, MasterCard and MetaBank, are supporting the company as it works to restore the trust of its affected customers. The company already had announced last month a holiday from card fees that will run Nov. 1, 2015 through Feb. 29, 2016, and applies to Rush Unlimited and Pay As You Go plans, and is available to existing and new customers.
“RushCard and I continue to be completely committed to making sure each and every one of our customers is made whole,” according to a statement from Simmons. “While the reimbursement and review process will not occur overnight, we will act as quickly as regulators will allow and are already doing so on a case-by-case basis. In the meantime, I will continue reaching out individually to as many of you as I can. I want to assure those who rely on RushCard that we are analyzing and dissecting every facet of the transition that led to your difficulties and I will not rest until we have regained your trust.”